Solving Wicked Problems in the Workplace – You’ve probably heard the term wicked problem—primarily because of its resistance to resolution. Leaders can overcome that resistance to change. In the workplace, we often note recurring problems, recycling of issues, re-addressing of issues as having to deal with the wicked problem…a real bane for leaders…it is about that problem that just doesn’t seem to want to go away. It resurfaces time and time again, even after new things are put in place with the expectation that the resolve, when implemented, would work. Sometimes, the very people seeking to solve the problem are also causing it. Often the problem has many tentacles; that is, it is connected to many other challenges.
In my consulting I find that leaders and groups really do want to resolve their wicked problems. I use a proprietary process to get really clear on defining the situation and its tentacles. And then, I push the organization to get really clear on exactly what it is that is anchoring the issue to the status quo. What is often necessary is not only putting into place what is needed to move forward but equally important, is to break the chains that are anchoring it to the former way or situation (systems, turf, cultures, norms, undiscussables). This is a key learning for change management.
So the next time you’re wondering why implementation for change is not working well, take a close look at what is anchoring that which is resistant to change. That’s where constructive action must first be placed. Call me and let’s discuss how to resolve your organization’s wicked problems. 716-622-7753
:Clear your mind of can’t.” ~ Samuel Johnson
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